Shipping policy
Improve Depot, LLC is a company that sells products nationwide and provides services in select areas.
Shipping with vary based on your location and type of product you purchase. The overall weight is the final determining factor for the final estimated shipping amount calculated at checkout. Unfortunately, the weight is calculated based on actual and dimensional weight. This is the standard provided by UPS, USPS, FedEx and other shipping carriers.
Free shipping can be offered and provided given the order amount meets the requirements for direct shipping from the manufacturer to your location. Please contact us at sales@improvedepot.com for case by case scenarios.
We use all types of shipping carriers/companies including USPS, UPS, FEDEX and many more local carriers to where you reside. If you require specific carriers/companies, please contact us at sales@improvedepot.com for quoted rates.
Items in stock at the warehouse will ship within 24 to 96 business hours. Items not in stock at the warehouse can take up to 2 business weeks. Availability is on a first come first serve basis.
We at Improve Depot, LLC take pride in not offering any item that can not be shipped. We do not charge your credit card unless we can ship your order. If you require faster shipping methods, please contact us at sales@improvedepot.com for exact lead times.
Once the item is shipped, Improve Depot, LLC are not responsible for the transit of your item. The shipping carrier is responsible for the safe delivery of your order. Please DO NOT sign for the package until you have inspected the package for damages. Please allow a reasonable time frame based on the carriers polices for them to scan the packages. Sometimes the carriers miss scanning tracking numbers for several reasons. Please refer to the protocols from the shipping carriers. If the box seems damaged, please open the box and inspect if the contents have been damages. If the contents are damaged, please refuse the package. Accepting the package means YOU HAVE accepted it in good condition and release the carrier of liability. All issues must be reported within 24 hours of receiving the package per shipping carrier guidelines provided to us.
If you are unavailable to receive your package and are unable to be contacted by the carrier/company, you will be responsible for re-delivery charges if they are required. If your package is returned back to the sender, you will be refunded based on the refund policy.
Please ensure that you have verified your address and it matches what the United States Postal Service has on file for you. Although you may receive packages and mail to your location, it does not mean that the address is verified. If address correction charges are incurred, you will be required to pay for them based on the carrier's rates. Although rare, we will always try our best to make sure you are not assessed any extra charges.